Refund
Policy

We want a clear relationship, with no traps. This policy explains when and how a refund is possible on xFer, the file delivery service published by Steeve Aukingso / Kreative Monster, available at kxfer.app. Payments are processed by Stripe; a refund, when it applies, is returned to the original payment method.

The trial lasts 14 days and requires no payment card. There is therefore no surprise first charge when the trial ends: as long as you do not deliberately choose a paid plan and register a payment method, nothing is charged to you. There is nothing to refund, since nothing was charged.

Subscriptions (Creator, Pro, Studio) can be cancelled at any time from the Stripe billing portal. Cancellation stops future renewals: your access stays active until the end of the period already paid, then ends with no further charge.

By default, a period already started is not refunded on a pro-rata basis for the remaining days. If you believe you are in a specific situation (a double charge, an obvious error, access never used on a freshly renewed period), write to us: we review every request in good faith, case by case.

The One-Shot plan is a one-time purchase, with no subscription: it grants immediate access to a delivery. Because it is a digital service performed on the spot, it is deemed consumed as soon as it is used and does not give rise to a refund once the delivery has been created. A One-Shot that was paid for but never used may, however, be the subject of a request via the contact below.

If you are a consumer in the European Union, consumer law provides a 14-day right of withdrawal for services subscribed to remotely.

This right has an exception for digital content and services: by requesting the immediate performance of the Service (for example by creating a delivery) and expressly acknowledging that you waive your right of withdrawal, you can no longer withdraw for the portion of the service already fully performed. As long as you have not started using the Service, your 14-day right of withdrawal remains intact.

For any request, write to us specifying:

• the email address linked to your xFer account;
• the plan concerned (Creator, Pro, Studio or One-Shot);
• the payment date and the reason for the request.

Contact: hello@kxfer.app. We acknowledge receipt quickly and let you know the outcome. Specific cases not covered by this policy are handled individually, in good faith.

xFer may update this refund policy. The applicable version is the one published on this page on the date of your payment. This policy is read together with our Terms & Conditions of Use & Sale, which prevail in case of any discrepancy.